Q: How long will it take for me to receive my order?
A: For orders shipped within the U.S., please allow up to 2 weeks for delivery. If you placed your order via PayPal, you will receive an e-mail with a tracking number when your order ships. International orders may take several weeks to receive due to increased shipping time and customs. Customs fees may be charged upon delivery. These fees are not included in your shipping and handling charges. We do not issue any refunds for customs fees, shipping, or the cost of your order should you choose not to pay the customs fees.
Q: I submitted my order through Paypal and haven’t heard anything back from you. It’s been over 2 weeks.
A: Check your Paypal receipt email. Occasionally Paypal transactions do not go through. You will know this if your Transaction ID is “0” and if your Date of Purchase is something odd, like “December 31, 1969.” We apologize for this technical glitch Paypal experiences sometimes. Please resubmit your order, as your account or credit card were never charged. Once you see an accurate date and Transaction ID, you’ll know it went through and we’ll get your order right out to you!
Q: Why can’t I replace only the straps that are broken?
A: If you do not replace all of the straps, the new ones will be providing more support than your old, stretched-out straps. They will wear out quicker and your cushions will be unevenly supported, decreasing the comfort of your furniture.
Q: What do I order if my furniture uses loop straps?
A: We sell Premium Upholsterer’s Webbing for loop straps, as they are no longer manufactured. To substitute webbing for loop straps: Measure the opening and add 10 inches to each length. Cut and remove old straps. Cut doweling into sections for each individual piece of webbing. Cut new webbing into required lengths including the extra 10 inches. Insert webbing through the slot underneath the side of the platform, pull through 5 inches, place the cut dowel against the slot opening, pull the end of webbing up through the slot so it is underneath the long length of webbing. Then repeat on the opposite side.
Q: How are Fagas Straps different from Webbing?
A: Fagas Straps are rubber and have 45-degree angle metal clips attached at each end. They are meant to stretch and snap into 45-degree angle slots in your furniture frame. Premium Upholsterer's Webbing is rubbery in texture, but it is inlaid with heavy-duty cloth mesh -- it does not stretch much at all. If you have 90-degree slots in your furniture (i.e. vertical slots), you can attach 90-degree metal grips (which we sell) to each end. if you have 45-degree angle slots and you wish to use Premium webbing or Poly webbing, you can attach 45-degree Evans Clips Pat Pend (which we sell) to each end. If your furniture does not have slots for grips or clips, you can staple or screw the Premium Upholsterer's webbing to the seat frame.
Q: I don’t have a PayPal account.
A: You don’t need one. PayPal merely manages the transaction. You may pay with your credit card without signing up for, or using a PayPal account.
Q: How do I know if I have 45-degree or 90-degree slots?
A: The easiest way to know is to place something like a credit card into the slot in your seat frame. If the card stands up vertically, you have 90-degree angled slots. If the card stands up at an angle, you have 45-degree angled slots. Furthermore, the 90-degree angle slots are wider than the 45-degree angle slots.
Q: Do you sell those rubber-coated metal coil straps?
A: We are currently looking into ways to supply these, but have not found a satisfactory solution yet. Our best recommendation at this time is to use webbing or to go to an upholsterer.
Q: Why do you sell Evans Clips Pat Pend and webbing instead of Fagas Straps?
A: The European manufacturer of Fagas Straps continues to increase the price. To avoid passing along those price increases to our customer, we have developed our own, patent pending, solution which actually lasts longer and is more customizable than the Fagas Strap.